{"id":9418,"date":"2024-12-31T07:26:54","date_gmt":"2024-12-31T10:26:54","guid":{"rendered":"https:\/\/laserenaradio.cl\/web\/?p=9418"},"modified":"2024-12-31T07:26:54","modified_gmt":"2024-12-31T10:26:54","slug":"los-reclamos-mas-frecuentes-en-la-industria-del-delivery-lo-que-dice-sernac-sobre-las-companias-lideres-en-chile","status":"publish","type":"post","link":"https:\/\/laserenaradio.cl\/web\/2024\/12\/31\/los-reclamos-mas-frecuentes-en-la-industria-del-delivery-lo-que-dice-sernac-sobre-las-companias-lideres-en-chile\/","title":{"rendered":"Los reclamos m\u00e1s frecuentes en la industria del delivery: lo que dice Sernac sobre las compa\u00f1\u00edas l\u00edderes en Chile"},"content":{"rendered":"<p><b>El <a href=\"https:\/\/www.sernac.cl\/\">Servicio Nacional del Consumidor<\/a> (Sernac) public\u00f3 un an\u00e1lisis de reclamos en la industria del delivery en Chile<\/b><!--more-->.<\/p>\n<p>Entre las cuatro empresas l\u00edderes en el mercado, Uber Eats lidera con 6.634 reclamos, seguida por PedidosYa (3.417), Rappi (2.899) y Justo (39).<\/p>\n<p>Aunque el n\u00famero de reclamos es alto, Sernac destac\u00f3 que el comportamiento de estas empresas es generalmente bueno en t\u00e9rpos de acogimiento de reclamos y tasa de respuesta.<\/p>\n<p>Las razones m\u00e1s comunes de los reclamos son:<\/p>\n<p>* Dificultad para obtener reembolsos tras inconvenientes con pedidos<br \/>\n* Negativa injustificada de reembolsos, tiempos excesivamente largos para la devoluci\u00f3n del dinero y procesos poco claros<br \/>\n* Problemas con la aplicaci\u00f3n en dispositivos m\u00f3viles o cuentas individuales<br \/>\n* Demora en entrega de pedidos, paquetes incompletos o mal preparados y cancelaciones unilaterales del pedido<br \/>\n* Reclamos por montos no autorizados, duplicados o relacionados con propinas autom\u00e1ticas<\/p>\n<p>Sernac tambi\u00e9n destac\u00f3 que la empresa Justo tiene un mayor \u00edndice de resolutividad (70%) y que Rappi lidera la lista en cuanto a tasa de rechazo (30%).<\/p>\n<p>Adem\u00e1s, el organismo proconsumidor present\u00f3 una denuncia infraccional contra Uber Eats, Rappi y PedidosYa por eventual vulneraci\u00f3n al predefinir propinas.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>El Servicio Nacional del Consumidor (Sernac) public\u00f3 un an\u00e1lisis de reclamos en la industria del delivery en Chile<\/p>\n","protected":false},"author":2,"featured_media":9417,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"jnews_social_meta":[],"jnews_paywall_metabox":[],"jnews_review":[],"enable_review":"","type":"","name":"","summary":"","brand":"","sku":"","good":[],"bad":[],"score_override":"","override_value":"","rating":[],"price":[],"jnews_override_counter":[],"jnews_post_split":[],"footnotes":"","jetpack_post_was_ever_published":false},"categories":[21],"tags":[],"class_list":["post-9418","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nacional"],"jetpack_featured_media_url":"https:\/\/laserenaradio.cl\/web\/wp-content\/uploads\/2024\/12\/img_webpreclamosSernacRappiempresasUberEatslideraPedidosYaJustodestaco_0.webp","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/laserenaradio.cl\/web\/wp-json\/wp\/v2\/posts\/9418","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/laserenaradio.cl\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/laserenaradio.cl\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/laserenaradio.cl\/web\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/laserenaradio.cl\/web\/wp-json\/wp\/v2\/comments?post=9418"}],"version-history":[{"count":1,"href":"https:\/\/laserenaradio.cl\/web\/wp-json\/wp\/v2\/posts\/9418\/revisions"}],"predecessor-version":[{"id":9419,"href":"https:\/\/laserenaradio.cl\/web\/wp-json\/wp\/v2\/posts\/9418\/revisions\/9419"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/laserenaradio.cl\/web\/wp-json\/wp\/v2\/media\/9417"}],"wp:attachment":[{"href":"https:\/\/laserenaradio.cl\/web\/wp-json\/wp\/v2\/media?parent=9418"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/laserenaradio.cl\/web\/wp-json\/wp\/v2\/categories?post=9418"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/laserenaradio.cl\/web\/wp-json\/wp\/v2\/tags?post=9418"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}